This place is GEM!
Had mostly bad experience with rusnak porsche since 2015 when we had our first porsche, the dealership is too small and too busy, and so they always run out of loaners and repair schedules were always delayed. Whenever we raised an issue their first response is always that the customers are paranoid and didnt know how porsches work..and cars always come back filthy and uncared for. Over the years we started adding boxster, 911s, gt3 etc. so we started to try a few indy shops around town. Places like House Automotive provided great service but the price is the same as the dealer, which is probably as high as you can get. Others are so busy everything's by appointment, no followups and they expect you to just drop off your car sitting in the sun and gathering dust (which i hate, being OCD). Often times you cant even reach the mechanic himself, but all conversations are handled by a receptionist who cant answer any questions. And I am sure we all ran into mechanics who dont really care about your business and they sound like you owe them money....
That led me to HD Motorwerks, saw them on yelp and called. Went over the issues I had on the phone and they had availability to look at it in the next 2 hours. They gave an initial estimate which was lower than others, and with the faster response, decided to give them a try. Arrived at the shop a few hours later. The shop was pretty clean which was a very nice sight. They had quite a number of cars blocking the bays, and yet they remember that I called earlier and without hesitation started moving cars out of the way and got my car on the lift to start the diagnosis. Long story short, we thought it's something simple but we spent about 3 hours diagnosing the issue together until closing time and eventually decided we had a faulty part and has to come back another day. What impressed me is Ernesto's attitude and positive energy, he's always smiley-faced and despite the difficulties we had in the diagnosis he kept trying different ways to approach the issue and giving off a very positive vibe. His assistant has an extremely nice personality as well, always offering water etc. and is very careful around the cars. I dont see that at all in other mechanics, at least they certainly dont spend 3 hours doing that with me right next to him. With half a dozen sports cars of all different brands, I have seen quite a spectrum of them. In the end, the diagnosis he charged me is more than fair and at least we got to the root of the problem. At that point I know I have found my porsche guy (for the 911s and GT cars), someone who's honest, trustworthy, knows what he's talking about and yet doesnt have an attitude about it like a Mr Know-it-all, is respectful, positive and pay attention to details. I returned a week later with a warranty and had him take care of all the other issues I had with the car.
I told him about my OCD and what to look out for, he took notes and actually paid attention to my request. The repair took about 2 weeks, with the warranty inspection and waiting for parts etc.,all the meanwhile Ernesto kept me updated about the progress. Before I pick up my car, Ernesto offered to wash it, I asked if they do it in house and they said yes (many places send cars to other places for quick car wash and sometimes end up with scratches or blemishes that's hard to trace due to different locations and personnel handling the car, with inconsistent quality). I let them do it and when I picked up the car, it was spotless! the interior was clean and dust free and had no odor. No hand prints on the steering wheel or leathers. Dealerships and other mechanics have lots to learn from this place.
I highly recommend HD motorwerks as my go-to porsche guy, and more importantly, I hope they keep this up. With their customer service and performance I am sure they will get way busy soon.
- 7/31/2021